Shipping & Returns

Shipping Times

You shall receive an instant order confirmation with an item-specific shipping estimate. We normally ship directly from the manufacturer which saves you both time and money. 

  • All IN STOCK items ship within 1-3 business days. 
  • For CUSTOM items there is a 7-21 day production time followed by 1-3 business days for transit. 

 

Free Shipping Policy

If we are offering you free shipping please be aware it only covers the basic shipping service. It does not cover any additional work by the delivery company such as inside delivery. It is only available in the 48 contiguous states and does not cover Hawaii or Alaska. 

Order Cancellation

You may cancel an order prior to shipping at any time and receive a full refund. The exception is on CUSTOM items which shall result in a 60% refund if canceled after 48 hrs and prior to shipping. This is due to the fact labor and materials shall have been deployed in production already. If you cancel prior to 48 hrs we can issue a full refund. 

 

Returning Items

We can can arrange a return authorization within 14-30 days, depending upon the supplier. Please be aware you shall have to pay for the shipping.

The exceptions to this policy are two:

i) CUSTOM items cannot be returned except in case of damage or serious item issue. 

ii) If your item arrives damaged or featuring a serious issue you are no long liable to pay for return shipping. 

 

Further Info

If you need any further assistance or have any specific questions we are always happy to hear from both returning and prospective clients.


Phone: 800-413-4152

E-Mail: support@optimate.us